Terms of service

Article 1 — Identity of the business

CNMATEI, CoC number: 42119046, VAT identification number: NL005509267B63, E-mail: contact@cnmatei.com, Website: cnmatei.com

Article 2 — Applicability

These general terms and conditions apply to all offers, orders, and agreements via cnmatei.com. By placing an order, the customer accepts these terms.

Article 3 — Offer and agreement

All offers are non-binding. An agreement is concluded at the moment CNMATEI confirms the order by email. CNMATEI reserves the right to refuse orders or request additional information.

Article 4 — Prices

All prices include VAT unless stated otherwise. CNMATEI reserves the right to change prices. Changes do not apply to orders already placed.

Article 5 — Payment

Payment must be made via the payment methods offered at checkout. In case of late payment, CNMATEI is entitled to cancel the order.

Article 6 — Delivery

Delivery takes place to the address provided by the customer. Delivery time is 3 to 6 business days. See our Shipping Policy for more information.

Article 7 — Right of withdrawal and return policy

For the right of withdrawal and return policy, we refer to our separate Return Policy, which forms an integral part of these terms.

Article 8 — Conformity and warranty

CNMATEI guarantees that products conform to the agreement, the specifications stated in the offer, and reasonable requirements of soundness and usability, in accordance with Article 7:17 of the Dutch Civil Code.

Article 9 — Intellectual property

All designs, images, and content on cnmatei.com are the property of CNMATEI and may not be reproduced or used without written permission.

Article 10 — Liability

CNMATEI is not liable for indirect damage, consequential damage, or loss of profit. Liability is in all cases limited to the amount of the relevant order.

Article 11 — Complaints

Complaints can be submitted via contact@cnmatei.com. We aim to respond to complaints within 30 days. In case of disputes you can contact the Geschillencommissie (www.degeschillencommissie.nl) or use the European ODR procedure.

Article 12 — Applicable law

Dutch law applies to all agreements. Disputes will be submitted to the competent court in the Netherlands.

Article 13 — Amendments

CNMATEI reserves the right to amend these terms. The most current version is always available at cnmatei.com.

Version: August 2026