Frequently Asked Questions
What is print-on-demand?
Print-on-demand means your product is made specifically for you when you place an order. We don't hold stock and each item is printed and fulfilled fresh, which means less waste and unique quality for every order.
How long does shipping take?
Production typically takes 2–5 business days. Shipping within the Netherlands usually takes 1–3 business days. EU orders generally arrive within 5–10 business days. You'll receive a tracking link once your order ships.
Do you ship internationally?
Yes! We ship across the EU and beyond. Shipping times and costs vary by destination and will be shown at checkout.
Can I return or exchange my order?
Since each product is made to order, we don't accept returns for change of mind. However, if your item arrives damaged or with a print defect, please contact us within 14 days and we'll make it right.
How do I track my order?
Once your order ships, you'll receive a confirmation email with a tracking number. You can use it to follow your package in real time.
What sizes are available?
Sizes vary by product. Please check the size guide on each product page before ordering to ensure the best fit.
How do I contact you?
You can reach us via our Contact page or by emailing info@cnmatei.com. We aim to respond within 1–2 business days.